Inside Secrets of Real Estate

Selling or Investing in Real Estate?

Neil Jenman shows you how real estate consumers collectively lose millions of dollars each year. This seminar is essential viewing for home owners, home buyers, and property investors.


If you’d like a copy of the DVD (which includes part 2 – session on investing) please call us on (03) 9762 4988. We’ll happily post you one.

Don’t Sign Anything!

Good evening.  My name is Neil Jenman for those of you who didn’t know. And tonight’s presentation is called The Inside Secrets of Real Estate.  I’m aware that when you come up with a title like “inside secrets” that it’s a title that could perhaps lead to disappointment, people say well yes I know that already.

In fact, when I’m writing I have a little sign in front of me that my wife told me, she gave me a message one time and it meant so much to me that I keep it stuck in front of me and it says, tell them something they don’t know. 

And I think when you speak to people in real estate today most of the time (particularly when buying or selling a family home) they give you the standard clichés “its always a good time to buy real estate” “real estate always goes up” and I think there could be a mediator headed for your suburb sort of like the movie Armageddon and real estate agents will still generally tell you you should be buying quickly.

Now I’m not going to tell you that, what I am going to tell you is what goes on behind the scenes in real estate.

I’m also going to show you that you needn’t be as worried and concerned about real estate as a lot of people might be. It really is quite a simple process but generally it’s only the tricks and traps that are complicated – and once you can see your way through those you will be perfectly ok.

This evening’s session is kind of like in two parts. The first part is to do with buying and selling a family home and the second part is to do with investing in real estate. You are not probably going to remember every single thing that I say this evening, if there are just three words that you would remember that I would say if I had my choice about which three you would remember they would be those words “don’t sign anything” that have been playing on the screen for the last half hour or so. I’ve put them in so many different languages because I don’t want anybody to forget them. 

When I started in real estate so much of what I did was done on a handshake, so many of the people that you use to meet you would shake hands and I have to say that the handshakes that we use to have meant a lot more today than some of the things that we sign. Today it doesn’t seem to matter what get said, it’s what you sign that is important.

I’ll be a little firm about some points and the reason for that is people have actually been to this presentation and gone out, left here and gone out and got themselves ripped off only because they signed something. So there is nothing tonight for you to sign, there is no money for you to pay, there is going to be no slides going on the screen showing you how you better hurry up and buy and sell in Queensland before the boom finishes. None of that.

I also think it’s important that I tell you that I’m not the world’s most perfect person. I have lots of flaws and lots of faults like I think probably all of us do and sometimes I think have more than others. I’m not out to say that every real estate agent in Australia is crooked. Some of the worst real estate agents I’ve ever met in my life have been those that have claimed to be associated with me.

I had my own real estate office in the western of Sydney for about ten years and I went to the training courses and I wanted to learn what to do. I didn’t like what I was being told and I didn’t like a lot of what I was being taught. So I questioned it and pretty well I found myself isolated, shutout so I used just two principals and that is look after your customers and work hard and I did pretty well and it lead me to teaching other real estates and going around Australia.

That’s my only source of income today is actually teaching real estate agents but because of my outspoken views I’ve lost a lot of real estates agents as clients, I’m not probably real estate’s most popular person. I still have never lost faith in the fact that if you look after your customers, the moms and dads, the people who own the homes, and real estate is the biggest business in this country today, if you look after those in the end everything is going to be ok. About five years after I started teaching real estate agents I got so upset at some of the stuff I saw that I made a public comment.

I said that I believed that fifty percent of real estate agents were crooks. And one of the things that you are not allowed to do in the real estate industry, it’s a big ‘no-no’ and that is criticise the real estate industry, particularly publically. So I was asked to apologize and before I do anything on a grand scale or make any big statement I think about it.  I thought for a couple days about what I was going to do because they weren’t going to come to my courses anymore and I might lose my income so therefore my livelihood depended upon it. (I remember a line I heard a long time ago, its ok to get paid but then let people buy you and I thought maybe I’m being bought if think like that).

So I released another statement, I said ok I believe that fifty percent of the real estate agents in Australia are not crooks. From that point onwards there was kind of no turning back and I have been a student of literature all my life, I love literature and philosophy and Jerome Weidman who was an author, an American Author who was an acquaintance of Somerset Maugham once said, you know if you are going to rock the boat, ruffle some feathers, rock the apple cart, no point going half way, you may as well go all the way, so I decided I would go all the way

 

Andrew Millar
Andrew Millar
21:04 09 Aug 20
I have been using Leo & Co to manage my property for about 11 years.In my time, I have found them to be extremely friendly, professional and helpful. Their staff are always attentive and quick to assist.I would strongly recommend Leo and Co for managing your property.Andrew Millar
Hugh York
Hugh York
06:48 24 Dec 19
Karyn Steele
Karyn Steele
04:21 14 Dec 19
Stephen Tulley
Stephen Tulley
00:15 15 Nov 19
I have had my two beloved Brisbane investment properties managed by Leo & Co for 15 years. They continue to surprise me with their diligence and attention to detail. They have a low turn over of staff and high level of corporate knowledge about my investment homes. Highly recommended.
martin wong
martin wong
17:48 20 Aug 19
Tony Muller
Tony Muller
00:05 18 Aug 19
A big thank you to Leo Gurney and his amazing team of super polite and efficient people. From the day we saw our dream home online, to keys in the hand, the whole experience was seamless and hassle free. Communication was prompt , clear and friendly. Everything was explained in a way we could understand, without making us feel inadequate.I would say, a very atypical Real estate experience, in a good way.We came to the process a bit jaded, having had several bidding disappointments and some lackluster performances from other operators.So you could say, we were wary buyers. Leo immediately makes you feel at ease, he exudes competency in his profession, but not in a pushy way.My elderly Mum is about to sell her house, my vote is for Leo to get that job done. You've only got one Mum. Love you Mum.Thank you Leo and Team.
Sean Long
Sean Long
13:00 30 Jul 19
Natalia Sanchez
Natalia Sanchez
02:58 06 Jan 19
love them!. I had a great experience with them, great team, excellent customer services. I absolutely recommend them.
Brendon Mcdade
Brendon Mcdade
08:08 09 Oct 18
Zac Janek
Zac Janek
04:51 19 Jul 18
Mitchell Hunt
Mitchell Hunt
12:30 13 Jun 18
My wife and I where looking for our first home we had the pleasure of dealing with Mark from Leo & Co. He was the most transparent, straight forward easy to deal with real estate agent we had met. He always took my calls, answered my questions and was available after hours. We both enjoyed working with him to get into our first home thanks to him it was a smooth uneventful process.
DR ROADWORTHY
DR ROADWORTHY
07:48 25 Oct 17
Leo & Co are renowned for setting the bar very high, not by being pushy or meeting targets but they a consultative and approach every opportunity with Ethics, Care and above all you're best interests at heart.
Nicholas Gatfield
Nicholas Gatfield
06:17 20 Oct 17
jen vaughn
jen vaughn
09:19 15 Jun 17
The rental team are fantastic, so much better than previous rental agents.All maintenance is done in a timely manner and everyone is so professional. Such a refreshing change to other Realestate's who don't seem to care.thanks again for making this rental a great experience!
Debbie Hodges
Debbie Hodges
03:44 12 Apr 16
I would like to sincerely thank the guys at Leo Gurney Real Estate for helping me with the selling of my house & advice on purchase of next property.I chose Leo Gurney real Estate over other real estate agencies even one where I knew & trusted one of the agents, because I was told by mark that they would give me help for whatever I needed ie yard clean ups painting whatever.As I was a single mum this was the major deciding factor in my decision to go with them & true to his word they (Mark, Cory & Phil) did help with painting & taking several loads to the dump, plus Mark also helped by giving me advice on prices when I was looking for my next property which made the process much less stressful as I knew I wouldn’t be overpaying for a property.Mark also was wonderful on moving day when an unfortunate situation came up, because of a misunderstanding. He came straight over to smooth things out with the new owner & stayed to help tidy up.I would highly recommend your agency esp Mark to anyone looking to sell their property.Thank you very muchDebbie Hodges
Christine Burgin
Christine Burgin
05:17 11 Jan 16
As a third time customer of Leo Gurney Real Estate, I am in a good position to recommend this team. We originally chose Leo Gurney because the company is Jenman approved, but we stayed with them for many reasons. When you sign on to a Leo Gurney sale of your property, you sign on to a team effort. This great team work benefits the client immeasurably. Although the selling of two investment properties was smooth and relatively effortless for us, when it came to selling our family home recently, it was very emotional. The team understood this. I was never made to feel silly or unreasonable. There are so many aspects that make a Leo Gurney property sale superior, but one that stands out for me is the "no open house" policy. This means extra work for the Gurney team, but for me as a person who values privacy highly, this meant that only genuine buyers saw through the house. Leo and Danny and the team's long experience efficiently "filters" the people to be allowed into your house. I'd like to conclude by saying a big "Thank You" to all the team at Leo Gurney Real Estate. See you for our next sale/purchase Leo!Describe your experience
James Cheers
James Cheers
06:55 03 Jun 15
We bought our house through Leo Gurney and had such a good impression that after interviewing several other more local agents decided to give his office a call. He was the only agent that honestly appraised the good and bad aspects of our property and who our most likely buyer would be. He already had a number of prospective buyers he had in mind. He also confirmed our thoughts that a DA through council would be a good thing to have to make our property more saleable to a developer (it was a splitter block with a character listed house on it). And was instrumental in guiding us to the most cost effective renovations to undertake to again increase our buyer base. He was spot on.As a Jenman Real estate agent, I was content with the knowledge that his appraisal of current market value was backed up by a contract clause that stated we didnt have to pay commission if the price was not reached (no lying to us to get the contract then working on us to get the price down...like all the other agents!), that advertising fees were a cost shouldered by their business and that time wasting, intrusive open houses were not required..our house would be shown only to pre-vetted prospective buyers and not just nosy neighbours and DIYers! He surpassed our original appraisal and kept in contact throughout the whole process...it was a painfree experience all round and I thoroughly and wholeheartedly recommend this company. Oh yes, I also liked that all the agents work towards selling your property and dont compete against each other. This testimonial is rather overdue, my apologies to Leo and Co.
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